At BSTR, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

Name and email address
Phone number (optional)
Payment information (processed by Shopify)
Profile photo (if uploaded)
Event registration details

Automatically Collected Information

When you use our platform, we automatically collect:

Device information (browser type, operating system)
IP address and approximate location
Usage data and browsing patterns
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process ticket purchases and registrations
Send event updates and confirmations
Provide customer support
Improve our platform and services
Detect and prevent fraud
Comply with legal obligations
Send marketing communications (with your consent)

3. Information Sharing

We may share your information with:

Event Organizers: We share registration information with event organizers so they can manage their events
Service Providers: We use third-party services for payment processing (Shopify), email delivery, and analytics
Legal Requirements: We may disclose information when required by law or to protect our rights
Business Transfers: In the event of a merger or acquisition, your information may be transferred

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at privacy@bstr.gg.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

7. Third-Party Services

Our platform integrates with third-party services including:

Google: For authentication and analytics
Shopify: For payment processing
AWS: For cloud hosting and storage

These services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@bstr.gg